How to deal with payment failed


Banks review cross-border payments, especially credit card payments, so some customers may experience payment failures. The following are the methods to solve the payment failure. According to the following solutions, the payment can generally be completed:

  1. We have3 online payment methodsof credit card and debit card. If you fail the first time, it is recommended that you wait for 3 minutes and choose the other two payment methods.

If all fails, then you can contact your bank and tell the bank: the website I just paid for (don't tell the bank the specific website name) is safe, please allow me to pay. After the bank replies that the permission has been released, you can try the above three credit card payments again.

This method can also be tried again the next day.

View My Order And Try to Pay


  1. Contact our customer service to obtain an account fortransfer payment. Transfer payment is an efficient payment method that will not be reviewed and intercepted by the bank.

    Some bank cards do not have the authority for cross-border payment, you can consider contacting your bank to open. Or change to a bank card with cross-border payment authority.

  1. If your bank card has more than two debit records, please contact our customer service first to try use zelle,which is also a safe and convenient way.

Customer Service:


View My Order And Try to Pay