Return Policy

Neweastbay Return Policy 

We want you to be happy with your purchase, which is why we accept returns in new condition, with original tags attached.

  * Staffs will contact you after receiving the order to confirm neweastbay shoes sizing once again and send you QC pictures before shipping. Please make sure that you check out all the information and quality carefully.  

All mistakes recognized after QC cannot be changed or returned. 

   * It is impossible to stop your packages once the Neweastbay are shipped. If you still want to return or change, you are responsible for the shipping fee. So please be careful when you are placing an order and purchase.

We do not issue refunds or accept returns for such purchases:

  ·      Package is broken during shipping, but neweastbay shoes are good.

  ·      Neweastbay shoes are broken after using. 

  ·      Neweastbay shoes must include the return label and packing slip provided by us

  ·      Neweastbay shoes must be in the condition they were in when sent by us, including no damage, original tags, no wash, no try-on and/or wear, no sole wear or debris and all original packaging included.

  * Because we are in China and you are abroad, so we have different timezone, but don't worry, we're always here to assist you.

     Return Steps:

  ·        Contact with customer service to apply for returning (Must contact before returning).

  ·        Pack your return in the original shipping package, if possible.

  ·        Include all original packaging and accessories.

  ·        Must contact customers service for our address, and return with that address.